Shipping policy


Updated on 10/19/2026.

The shipping cost will depend on the shipping method you select, your order total, and your delivery address. The total shipping cost will be calculated and displayed at checkout before you complete your payment.

We offer free standard shipping for orders over $99 within the 48 contiguous United States. This offer excludes oversized, bulk, or heavy items, which will incur standard shipping charges calculated at checkout, and these exclusions will be clearly noted on the respective product pages.

 

Shipping Area

We currently only ship to the 48 contiguous United States.
This excludes the following regions:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • Other U.S. territories and overseas military addresses (APO/FPO/DPO)

Orders placed with delivery addresses outside of these 48 states will not be processed.

P.O. Box Addresses: We do not ship to P.O. Boxes. Customers must provide a valid physical street address at checkout. Orders with P.O. Box shipping addresses may be canceled.

 We apologize for any inconvenience and appreciate your understanding.


Shipping Time

Most orders are processed and shipped within 2 business days after the order is placed, excluding weekends and holidays.
Shipping time refers to order processing and dispatch time and does not include transit time. Estimated delivery dates may vary depending on the shipping method, destination, and carrier. Delivery dates are estimates and are not guaranteed.

Pre-Order Items: Pre-order items are products that are currently out of stock but available for purchase. Estimated shipping dates are provided on the individual product pages and are subject to change based on inventory availability.

Shipping Schedule: Orders are shipped Monday through Friday, excluding holidays. We do not ship on weekends or holidays.

Multiple Shipments: Depending on the order size, quantity, and product availability, your order may be shipped in multiple packages. Packages may arrive separately and on different dates. Tracking information will be provided for each shipment when available.

Customers will not be charged additional shipping fees solely because an order is shipped in multiple packages.

Please note that shipping times are estimates and may vary depending on product availability and order volume.


2026 Shipping Holidays

Veteran's Day November 11, 2026
Thanksgiving Day November 26, 2026
Day After Thanksgiving November 27, 2026
Christmas Eve December 24, 2026
Christmas Day December 25, 2026


Shipment Responsibility

High-value orders may require a signature upon delivery. Signature requirements are determined at the time of shipment and may vary based on order value, shipping address, carrier requirements, and fraud prevention measures.

Customers are responsible for ensuring someone is available to receive and sign for the package when required. Omada reserves the right to require a signature for any order at its sole discretion.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Omada is not responsible for delivery failures, delays, or additional shipping charges resulting from incorrect or incomplete shipping addresses provided by customers.

Once an order has been shipped, we cannot guarantee that shipping address changes or delivery redirections can be accommodated.

Lost or Missing Packages

If your package is lost or missing during transit, please contact our customer support team for assistance.

We may initiate an investigation with the shipping carrier to determine the shipment status.

Refunds or replacements for lost or missing packages will be evaluated on a case-by-case basis, subject to carrier investigation results and applicable laws.

Packages Marked as Delivered

If your tracking information indicates that your package has been delivered but you have not received it, please check your delivery location, surrounding areas, and with household members or neighbors.

If the package remains missing, please contact our customer support team.

We may request additional information or documentation to assist with a carrier investigation.

Order Changes and Cancellations

Orders are processed promptly to ensure timely shipment. Requests to modify or cancel an order are not guaranteed once processing has begun.

Customers may cancel eligible orders within 30 minutes of placement through their order confirmation page, when the cancellation option is available. After this period, cancellation requests are not guaranteed.

Once an order has shipped, changes or cancellations may no longer be possible.

Carrier Delays

Omada is not responsible for shipping delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, or other unforeseen events.

We will make reasonable efforts to assist customers with shipment-related inquiries.

Damaged Shipments

If your order arrives with visible shipping damage, please contact our customer support team as soon as possible.

We may request photos of the damaged packaging, shipping label, and affected products to assist with the investigation and resolution.

Policy Updates

We reserve the right to update this shipping policy at our sole discretion. Please review all order details carefully before submitting your orders.

 

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