Omada Rewards Program Terms & Conditions
Last Updated: October 5, 2026
These Terms and Conditions govern your participation in the Omada Rewards Program (“Program”) operated by TP-Link Systems Inc. By participating in the Program, you agree to these Terms and the TP-Link Website Terms of Use (collectively, the “Terms”), and the TP-Link Privacy Policy.
IMPORTANT NOTICE REGARDING DISPUTE RESOLUTION:
BY ACCEPTING THESE TERMS, YOU AGREE THAT ANY DISPUTES ARISING OUT OF OR RELATING TO THE PROGRAM WILL BE RESOLVED THROUGH BINDING ARBITRATION OR SMALL CLAIMS COURT AS DESCRIBED IN SECTION 12 AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR JURY TRIAL.
1. Program Overview
The Omada Rewards Program allows eligible customers to earn Rewards Points (“Points”) through qualifying purchases made on the official Omada Store at store.omadanetworks.com (the “Store”) and through other eligible activities or promotions offered by TP-Link.
Points may be redeemed for available Rewards, which may include purchase discounts and select Omada products.
Purchases made through third-party retailers, including Amazon and other authorized resellers, are not eligible for Points through the Program.
There is no fee to participate in the Program. Participation is personal and non-transferable. Points, Rewards, VIP Tier status, and associated benefits may not be sold, transferred, or exchanged for cash. Points have no cash value.
TP-Link reserves the right to limit the availability, quantity, or redemption of specific Rewards and Points.
2. Eligibility and Enrollment
Participation in the Program is open to eligible customers of the Omada Store residing in the United States who are at least 18 years of age.
A valid Omada Store account is required to access and manage your Rewards Account, including viewing Points, VIP Tier status, available Rewards, and member benefits.
Your Omada Store account serves as your Rewards Account.
Customers who make qualifying purchases as guests may accumulate Points associated with the email address used for the purchase. However, a customer must create an eligible Omada Store account using the applicable email address to access and manage those Points, VIP Tier status, Rewards, and benefits.
Creating an Omada Store account requires a TP-Link ID. Your TP-Link ID may also be used to access other TP-Link and Omada services that support TP-Link ID authentication, including Omada Design Hub and Omada Cloud Portal or applicable Omada software.
You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.
Rewards Accounts cannot be combined or consolidated across multiple Store accounts.
If you violate these Terms or engage in fraud, abuse, or other prohibited activity in connection with the Program, TP-Link may suspend or terminate your Rewards Account and cancel any unredeemed Points, Rewards, or other benefits.
3. Earning Points
a. Qualifying Purchases
Members earn Points on eligible purchases made through the Store according to their VIP Tier:
- Silver: 1 Point per eligible $1 spent
- Gold: 2 Points per eligible $1 spent
- Platinum: 3 Points per eligible $1 spent
Points are calculated based on eligible purchase amounts and are awarded after the applicable purchase is completed.
Points will not be awarded for canceled, returned, refunded, or otherwise ineligible purchases.
If an order is returned, canceled, refunded, or partially refunded, Points associated with the applicable purchase may be reversed or deducted. Any resulting change to qualifying Points may also affect your VIP Tier status.
b. Other Point-Earning Opportunities
TP-Link may periodically offer additional opportunities to earn Points through eligible activities, promotions, or Bonus Point Events.
The Points available, eligibility requirements, applicable dates, and other terms for each opportunity may vary and will be communicated when the opportunity is offered.
TP-Link is not obligated to provide any particular number or type of Point-earning opportunity.
c. Point Posting
Points will generally be credited after completion of the applicable qualifying purchase or activity. Purchase Points may take up to 3 days to appear in your Rewards Account.
Points associated with a qualifying purchase or activity may only be credited to one Rewards Account.
TP-Link is not responsible for losses, costs, or expenses resulting from delays or errors in crediting Points to your Rewards Account.
4. Redeeming Points
Points may be redeemed for available Rewards through the Omada Rewards Hub or other redemption methods made available through the Store.
Available Rewards may include purchase discounts, select Omada products, and other Rewards offered through the Program. Reward availability and Point requirements are subject to change.
50 Points are equal to $1 in Rewards value.
You must have sufficient available Points to redeem a Reward. Once Points are used to redeem a Reward, those Points will be deducted from your Rewards Account.
Rewards are subject to any additional terms or restrictions displayed at the time of redemption.
Rewards are available only through the Store and cannot be redeemed through third-party retailers.
Shipping costs may apply to certain Reward redemptions, including free product Rewards.
TP-Link reserves the right to determine whether a particular redemption qualifies under the Program.
5. Points Expiration
Points expire 12 months after the date they are earned.
Expired Points are forfeited and will be removed from your Rewards Account.
Promotional or Bonus Points may have different expiration terms, which will be communicated when those Points are offered.
6. VIP Tiers and Benefits
Participants may qualify for a VIP Tier based on qualifying Points earned during the applicable Rewards Year.
For the initial launch period, qualifying Points earned from September 1, 2026 through December 31, 2026 will be used to determine VIP Tier status.
Beginning January 1, 2027, the Rewards Year will follow the calendar year, beginning January 1 and ending December 31.
Current VIP Tier requirements are:
- Silver: 0–1,999 qualifying Points
- Gold: 2,000–9,999 qualifying Points
- Platinum: 10,000+ qualifying Points
Current VIP benefits include:
Silver
- 1× Points on eligible purchases
- Access to the private Omada Discord community
Gold
- 2× Points on eligible purchases
- Special new product launch offers
- 1 expedited shipping voucher per quarter
- Access to the private Omada Discord community
Platinum
- 3× Points on eligible purchases
- Special new product launch offers
- 3 expedited shipping vouchers per quarter
- VIP Support
- Access to the private Omada Discord community
Expedited shipping vouchers may be subject to eligible orders, available shipping methods, geographic restrictions, expiration dates, and other applicable terms.
VIP Support is available after Platinum status is confirmed and may be subject to availability and applicable support terms.
Certain benefits may be introduced or become available at a later date. TP-Link may communicate additional requirements, availability, or launch timing for such benefits.
TP-Link reserves the right to change, modify, or update VIP Tier requirements, benefits, earning rates, or other Program features.
7. Referrals
Omada Rewards members may participate in the Omada Store referral program by referring eligible new customers through their unique referral link.
Referring Customer
When a referring customer (A) shares their referral link with an eligible new customer (B), A may receive a $50 off coupon for a future Omada Store purchase after B completes a qualifying purchase of $150 or more using the $50 off coupon provided through A’s referral link.
A’s $50 coupon may be applied to a future Omada Store purchase of $150 or more, subject to the applicable referral offer terms.
Referred Customer
A referred customer (B) who receives a referral link will receive a $50 off coupon that can be applied to their first qualifying Omada Store purchase of $150 or more through A’s referral link.
Referral Conditions
The referring customer does not receive their $50 coupon merely when the referral link is clicked or shared. B must complete a qualifying purchase of $150 or more using the $50 off coupon provided through A’s referral link before A becomes eligible to receive their $50 coupon.
Referral offers are subject to eligibility requirements and applicable referral program terms.
Referral offers may not be combined with certain other promotions or discounts.
Self-referrals, duplicate accounts, fraudulent activity, or other attempts to abuse the referral program may result in cancellation of the applicable referral Reward or offer.
8. Cancellation by You
You may opt out of the Program at any time by contacting Omada Store Support.
If you cancel your Rewards Account, any unredeemed Points, Rewards, and progress toward a VIP Tier may be canceled and will no longer be available for redemption.
Upon cancellation, you will no longer receive Points or Rewards through the Program.
TP-Link reserves the right to suspend or terminate a Rewards Account if TP-Link reasonably believes that the account holder has violated these Terms, applicable law, or otherwise engaged in fraud, abuse, or conduct that may harm the Program or TP-Link.
Upon cancellation or termination, TP-Link is not obligated to compensate you for unredeemed Points, Rewards, or other Program benefits.
9. Modification and Termination
TP-Link reserves the right to change, modify, suspend, or terminate the Program or any Program benefits, policies, Points, Rewards, VIP Tiers, earning rates, redemption values, expiration periods, or other Program features at any time.
If TP-Link materially modifies or terminates the Program, TP-Link may provide notice by posting the applicable changes or notice on the Store or through other available communication methods.
You are encouraged to review these Terms periodically for updates.
10. Privacy and Data Usage
Participation in the Omada Rewards Program involves the collection and processing of personal information, including account information, purchase history, Points activity, and Rewards activity.
TP-Link may use this information to administer, operate, improve, and communicate with you about the Program, including Points, Rewards, VIP Tier status, benefits, and applicable offers.
Participation in the Program is subject to the TP-Link Privacy Policy, which provides additional information regarding how your personal information is collected, used, and protected.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PROGRAM, POINTS, REWARDS, AND ALL RELATED SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.
TP-LINK, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE PROGRAM OR THESE TERMS, EVEN IF TP-LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12. Governing Law and Dispute Resolution
These Terms and any disputes or claims arising from or relating to the Program, these Terms, or your participation in the Program are governed by and construed in accordance with the laws of the State of California, without regard to its conflicts of law principles.
In the event of a dispute or claim, you agree to first contact Omada Store Support at support.store@omadanetworks.com to attempt to resolve the issue informally. You must provide enough information for us to attempt to resolve your dispute or claim, including (a) your name; (b) the email address associated with your Rewards Account; and (c) a written description of the problem, relevant documents, and supporting information. You and TP-Link agree to negotiate any dispute in good faith for a 60-day period. You further agree that you will not commence any legal proceeding unless this informal process has been completed in good faith.
IF WE ARE UNABLE TO RESOLVE THE DISPUTE OR CLAIM WITHIN 60 DAYS DESPITE GOOD FAITH EFFORTS, YOU AND TP-LINK AGREE THAT ANY AND ALL CONTROVERSIES OR CLAIMS OF ANY NATURE, INCLUDING TORT AND STATUTORY CLAIMS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE PROGRAM SHALL BE SETTLED BY INDIVIDUAL BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) BY A SOLE ARBITRATOR IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES THEN IN EFFECT OR IN SMALL CLAIMS COURT.
Arbitration shall take place in Orange County, California, unless you and TP-Link agree otherwise or the AAA Consumer Rules require a different location or remote hearing. Each party shall bear its own attorneys’ fees and costs except as required by law. Payment of all filing, administration, and arbitrator fees will be governed by the AAA Consumer Rules. The arbitrator’s decision shall be final and binding and judgment on the award may be entered in any court of competent jurisdiction.
CLASS ACTION AND JURY TRIAL WAIVER. YOU AND TP-LINK EACH AGREE THAT ANY DISPUTE WILL BE RESOLVED ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU AND TP-LINK EACH FURTHER AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL.
13. Miscellaneous
These Terms constitute the entire agreement between you and TP-Link concerning the Program and supersede all prior representations or agreements relating to the Program.
If any provision of these Terms is found to be unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force and effect.
The provisions relating to limitation of liability, dispute resolution, governing law, and any other provisions that by their nature should survive termination will survive termination of the Program or your participation.
TP-Link’s failure to enforce any provision of these Terms will not constitute a waiver of that provision.
VIP Silver
VIP Gold
VIP Platinum
