FAQ

An Account makes your shopping experience more convenient by allowing you to:

• Log into other TP-Link services with the same account
• Track pending orders
• Review and reorder past purchases
• Store shipping and billing information to streamline future purchases

Please contact support.store@omadanetworks.com using the email address associated with your store account. We will manually delete your account upon request.

Important: Once your account is deleted, your order history will no longer be accessible—even if you register a new account using the same email address.

Unfortunately, once an order has been placed, the delivery address cannot be changed. Please make sure to review all details carefully before submitting your order.

All Omada Store U.S. orders are shipped from one of our partnered warehouses within the United States, depending on stock availability.

All shipments within the United States are fulfilled by Amazon MCF. Amazon may use different carriers depending on the region and specific delivery requirements.

Most orders are shipped within one business day. However, this may vary depending on the time of order placement and the selected shipping method.

Standard Delivery typically takes 3 to 5 business days.

Expedited Delivery typically takes 2 to 4 business days.

Please note that shipments of large-sized products may cause delays.

Your shipping cost will depend on the method you select, the order amount, and your delivery address. The total shipping cost will be calculated and displayed at checkout before you complete your payment.

We offer free standard shipping for orders over $299 to 48 contiguous states.

Important: We reserve the right to update our shipping policy at our sole discretion. Please be sure to review all order details carefully before submitting.

Note: We currently only ship to the 48 contiguous United States.

This excludes the following regions:

Alaska

Hawaii

Puerto Rico

Guam

U.S. Virgin Islands

Other U.S. territories and overseas military addresses (APO/FPO/DPO)

Orders placed with delivery addresses outside the 48 contiguous states will not be processed. We apologize for any inconvenience and appreciate your understanding.

Unfortunately, once an order has been placed, it cannot be modified. You will need to cancel the existing order and place a new one.

Please note that orders already in the fulfillment process cannot be canceled. If your order is currently being fulfilled, you will need to wait until it ships and then request a refund by contacting us at support.store@omadanetworks.com.

Important: You will be responsible for the return shipping costs to send the products back to our warehouse. Please make sure to review all details carefully before submitting your order.

Yes, you can request to cancel any order that has not yet shipped by contacting us at support.store@omadanetworks.com.

If your order has already been shipped, please wait for it to be delivered and then request a return.

Important: You will be responsible for the return shipping costs to send the products back to our warehouse. Please make sure to review all details carefully before submitting your order.

Currently, you can only order the quantity that is in stock. If you need more units than are available, please contact support.store@omadanetworks.com. Our team will assist you with availability or lead time for larger orders.

Restock times can range from a few days to several weeks. For this reason, we generally do not allow customers to prepay for out-of-stock items. We recommend checking for similar products that are currently in stock or contacting us for assistance with unavailable items.

However, pre-orders may be allowed on a case-by-case basis for certain products. If available, the pre-order option will be shown on the product page.

Please visit our website for product-specific information. You can also refer to our support page for video, documents and tools. If you need further assistance, you can submit a support case through our portal or call our business support number. Our U.S.-based technical support team will be happy to help you.

Business Support

Tel: 1-844-287-4762

(For after-sales service, please have the product model number ready prior to contacting us)

E-mail: support.us@omadanetworks.com

Service Time: M-F 6AM-6PM (Pacific)

The tax rate applied to your order is based on the combined state and local tax rates of the address where your order is either delivered or fulfilled.

For example, if you reside in a state that does not impose sales tax but your order is shipped to a state that does, sales tax may still be applied. The following states do not require sales tax collection: Alaska, Delaware, Montana, New Hampshire, and Oregon.

We collect sales tax in all states where we are registered to do so. Sales tax will be automatically applied to your order, and you will be able to review the total amount—including tax—before completing your payment.

Please note that certain items may be tax-exempt depending on local and state laws. If you are tax-exempt, please email support.store@omadanetworks.com with your exemption documentation so we can update your account accordingly.

If you believe the sales tax on your order is incorrect, please contact us at support.store@omadanetworks.com.

We also recommend consulting a local tax professional to confirm your sales tax obligations. Please note that TP-Link Systems Inc. is not responsible for any unpaid taxes.

We accept:

Visa, Mastercard, American Express, Discover and Diners Club

• Apple Pay
• Google Pay

No, all orders must be prepaid. Credit and payment terms are not currently available.

You can review the full refund policy [here], but below are the key terms to keep in mind:

• Unopened products purchased from the Omada Store are eligible for a full refund within 30 days of purchase.
• Opened products can be refunded within 30 days of purchase, but a 15% restocking fee will be deducted from your refund.
• Products that are damaged or missing accessories are not eligible for a refund.

Unfortunately, products cannot be exchanged. You'll need to return the item, then place a new order. For more details on our return process, please see What is your refund policy? or review our Terms and Conditions.

You'll receive a confirmation email once we've received your item and processed a refund for it. This process may take up to 14 business days, depending on how long it takes your item to reach our warehouse. After processing, expect the refund to be credited to your original payment method within approximately 3 to 7 business days, barring any unexpected delays from your bank.

Once your return reaches our warehouse, you'll receive a confirmation email, and a refund will be processed shortly after. Once processed, it'll take approximately three to five business days to be credited to your account, barring any unexpected delays on your bank's end.

Products purchased from Omada Store are covered by a warranty of up to 5 years*. You can also review our full warranty terms here.

*Important: You can find the warranty of each product on its page. We only offer 2-year warranty on the outdoor products and accessories.